Terms and conditions

Terms and conditions

Below you will find all relevant details about our Terms and Conditions. If you have any further questions please do not hesitate to contact our customer service at info@obsessivelingerie.ca. You can access these Terms and Conditions via hyperlink located on the main website either to read it or to print it out.
Customer service at Obsessive Lingerie Canada Inc., is available for you from Monday to Friday (9:00 a.m. – 5:00 p.m. EST) and can be reached either by calling: 647-699-5671 or via e-mail: info@obsessivelingerie.ca.
By placing an order you warrant that you have read the Terms and Conditions and you accepted them.
By posting opinions, photos or any kind of materials on the website you warrant that you own the copyright laws. At the same time, you’re giving the owner of Obsessive Lingerie Canada Inc., online store the right to use these materials on the different websites, including: Facebook fanpage, Instagram account, Pinterest account and any other kind of communication held via newsletters without any (time or territorial) limitations.
All products offered by Obsessive online store are free from law restrictions and have been legally entered for sale. They are also free from defects and faults.
Discount code – the sequence of signs generated by the Obsessive online store system given to you to obtain a specified discount (either a percentage discount of fixed monetary amount). Discount can be used only under the terms and conditions of a particular special offer for which needs it has been generated.

Terms and Conditions of Online Shopping

The Purchase Agreement is concluded between the owner of Obsessive Lingerie Canada Inc., online store and the Customer (you) who is placing an order
An order can be placed 24 hours a day, 7 days a week
SHIPPING AND DELIVERY

Your product(s) will be sent by Canada Post within 3 business days after you completed your order online. At peak times, such as major retail campaigns like Black Friday or during specific holiday’s- example: Christmas and Easter, you should expect delivery time can be extended.

When your order has been sent from our warehouse, you will receive the invoice for your order via e-mail. Once received, you can be sure that the parcel is on the way.

You can expect to receive your order within 5-10 business days from the day of shipping. In total your time until delivery should not exceed 13 business days.

Note please that you will be charged an additional fee for the freight.


FREE SHIPPING
If the value of your order exceeds $100.00 CAD, we cover the shipping cost.
SALES TAXES
The sales taxes are determined based on the shipping location, so if you place an order to be shipped in British Colombia, and your billing address is in Quebec, British Colombia sales taxes will be charged on your invoice. The applicable provincial sales taxes will be added to all orders.

PROVINCE

TYPE

TOTAL

ALBERTA

GST 5%

5%

BRITISH COLOMBIA

GST 5% + PST 7%

12%

MANITOBA

GST 5% + PST 8%

13%

NEW BRUNSWICK

HST 13%

13%

NEWFOUNDLAND

HST 13%

13%

NOVIA SCOTIA

HST 15%

15%

ONTARIO

HST 13%

13%

PRINCE EDWARD ISLAND

HST 14%

14%

QUEBEC

GST 5% + QST 9.975%

14.975%

SASKATCHEWAN

GST 5% + PST 5%

10%

NUNAVUT

GST 5%

5%

NORTHWEST TERRITORIES

GST 5%

5%

YUKON

GST 5%

5%

You can either place and confirm your order without signing up for the Obsessive Online store database or with creating your individual account.
The conditions of placing an order are: completing the form with correct, mandatory data required for shipping and for a sales document (receipt or invoice). The Customer who wants to place an Order via telephone call needs to use the telephone number provided at Obsessive online store. While placing an Order via telephone call, the Customer is obliged to listen to the mandatory information regarding personal data processing by Obsessive online store. Given information must be real and valid.
The owner of the Obsessive Lingerie Canada Inc., online store has the right to refuse fulfilling the order in case of giving fraudulent or invalid data, the transaction hasn’t been authorized in the electronic payment system or the payment hasn’t been received within the fixed term (14 business days). 
DISCOUNT CODES, VOUCHERS, SPECIAL OFFERS
Any kind of special offers cannot be combined with other special offers or discounts. You may only use an offer once, and you may not combine the offer with any other discount at the same time.
Every discount code is unique and can be used only once unless its specific terms and conditions allow multiple usage.
Vouchers can be redeemed within all categories available on Obsessive online store unless its specific terms and conditions determine a particular category.
PAYMENT
We accept the following credit cards: Visa Credit Card, Visa Debit Card, MasterCard Credit Card, MasterCard Debit, Discover, PayPal Payment and American Express. Payments are processed through Alta Pay. After you have placed the order, the confirmation e-mail will be sent to you. Please remember to go through it and check if it contains the products that you have chosen. If you find any mistakes, please contact our customer service at info@obsessivelingerie.ca as soon as possible.
Payments done via PayPal websites are done according to their own terms and conditions.

Returns, complaints, exchanges

Please refer to the Return Policy for more information regarding complaints, exchanges and returns. If you have any questions, please email  info@obsessivelingerie.ca.
 

Personal data protection

Personal data protection conditions are included in Privacy Policy

Sold out products

Unfortunately, it is possible that some of our products or sizes visible online might be sold out. We will update all inventory levels for all stock on an ongoing basis.  

Final terms

The owner of Obsessive online store stipulates the right to:
a) Change the prices and amounts of sizes offered
b) Withdraw products from the offer 
c) Organize any kind of sales, special offers and advertising campaigns.
d) Changes in the Terms and Conditions become effective on a day indicated by the owner of Obsessive online store. The amended Terms and Conditions must be available at Obsessive online store for at least 7 days before they become effective. Orders placed by Customers before the changes in the Terms and Conditions are fulfilled in accordance with Regulations effective at that time.
Any matters between you and the owner of Obsessive Lingerie Canada Inc., online store should be solved by the adequate court according to the provisions of the Canadian law. However, you should be informed that there are multiple ways of solving complaints or other matters, such as: arbitration, mediation and/or conciliatory.
These regulations come into force from the date of July 24, 2019.
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