Return policy

At Obsessive Lingerie Canada Inc, your shopping experience is our priority. If you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days from the date you receive your package to return it.

Conditions:

The item(s) must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return).
The item(s) must be accompanied by original tags and in original packaging.
The item(s) must have been purchased at regular price. Sale and/or promotional items are not eligible for return.
Due to hygienic standards, the following items are final sale and not eligible for return: panties, teddies, body-suites, swimwear, hosiery and any lingerie sets that include a panty.
Gift cards are non-refundable.

Return Instructions:

Please make sure your items are eligible for a return.
To return your purchase, follow these easy steps:
Please contact customer care to request a return shipping label. A flat $9.95 fee will be deducted from your refund for the return.
Once you've received your return shipping label by email, simply print and attach it to your package (Obsessive Lingerie Canada Inc., believes in environmentally-friendly practices. If possible, please re-use the original box you received your order in).
Drop off your package at any Canada Post location (for a list of convenient locations, please visit Canada Post).

Return Process:

Once we've received your return, it will be inspected to ensure eligibility. Upon approval, your refund will be processed.
Eligible refunds will be applied to your original form of payment.
You will be refunded for the cost of the item(s) purchased. A flat
$9.95 fee will be deducted from your refund for the return. The amount will appear on your credit card statement within 5 to 10 business days from receipt of the return.
Original shipping fees are non-refundable.
Any returned items that do not comply with our policy, may be denied at the discretion of Obsessive Lingerie Canada Inc.

Note: when you return an item for a refund, the applicable taxes will be refunded. Taxes paid on shipping fees are non-refundable, unless as a result of an error on our part.

Exchanges:

Exchanges are not available at this time however, you will need to return the item(s) you wish to exchange and place a new order.

Return to Sender:

Obsessive Lingerie Canada Inc., reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incorrect address or refusal at time of delivery.