Return policy

Return policy

At Obsessive Lingerie Canada Inc, your shopping experience is our priority. If you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days from the date you receive your package to return it.

Conditions:

  • The item(s) must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return).
  • The item(s) must be accompanied by original tags and in original packaging.
  • The item(s) must have been purchased at regular price. Sale and/or promotional items are not eligible for return.
  • Due to hygienic standards, the following items are final sale and not eligible for return: panties, teddies, body-suites, swimwear, hosiery and any lingerie sets that include a panty.
  • Gift cards are non-refundable.

Return Instructions:

  • Please make sure your items are eligible for a return.
  • To return your purchase, follow these easy steps:
  • Please contact customer care to request a return shipping label. A flat $9.95 fee will be deducted from your refund for the return.
  • Once you've received your return shipping label by email, simply print and attach it to your package (Obsessive Lingerie Canada Inc., believes in environmentally-friendly practices. If possible, please re-use the original box you received your order in).
  • Drop off your package at any Canada Post location (for a list of convenient locations, please visit Canada Post).

Return Process: 

  • Once we've received your return, it will be inspected to ensure eligibility. Upon approval, your refund will be processed.
  • Eligible refunds will be applied to your original form of payment.
  • You will be refunded for the cost of the item(s) purchased. A flat 
  • $9.95 fee will be deducted from your refund for the return. The amount will appear on your credit card statement within 5 to 10 business days from receipt of the return.
  • Original shipping fees are non-refundable.
  • Any returned items that do not comply with our policy, may be denied at the discretion of Obsessive Lingerie Canada Inc.

Note: when you return an item for a refund, the applicable taxes will be refunded. Taxes paid on shipping fees are non-refundable, unless as a result of an error on our part.

Exchanges:

Exchanges are not available at this time however, you will need to return the item(s) you wish to exchange and place a new order.

Return to Sender:

Obsessive Lingerie Canada Inc., reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incorrect address or refusal at time of delivery.
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